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Private Policy

 

Enliven Skin Care (who we refer to as "we", "us" and "our" below).
This Privacy Statement explains what information we collect, how we use and protect any information shared with us.

Fundamentals
  • Your data will only be used to enhance your experience
  • Your data will be securely protected
  • Your information won't be kept unless necessary
Changes
We reserve the right to amend this Privacy Statement and Terms & Conditions from time to time and so should be reviewed regularly, to be kept informed and up to date. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes, we will notify you by email about these changes to our Privacy Policy or Terms & Conditions.
 
No spam
We know that everyone is busy, and nobody likes their email inbox inundated with junk emails.
We will only send you email messages if you have chosen to receive them. If you choose to receive our mailings, we ensure that we won't bombard you with irrelevant emails and will only send you details about items and promotions which we think will be of interest to you. You can unsubscribe from Enliven Skin Care's emails at any time by clicking on the link found at the bottom of every email.
 

What you can expect from us
We will always comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.
What information we hold and how we use it
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
You can choose to sign up for our newsletters and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using the contact method/s you selected, which may include post, telephone and email. This contact method can be stopped at any time by 'unsubscribing'.
We will keep your information for as long as it is reasonably necessary for these purposes.
 
Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent or provide you with an opportunity to opt in.  We will not add you to our marketing database if you do not provide express consent.
We want to make sure that the information we hold about you is correct and up to date at all times. You can, at any time, amend or update your information by contacting us on Sarah@enlivenskincare.co.uk.
You can also unsubscribe from emails at any time using the unsubscribe option at the end of the email correspondence.
By using this website, you confirm that you represent at least the age of majority in your country of residence or have given us your consent to allow any of your minor dependents to use our website.
 
Security
If you provide us with your credit card information, through our payment gateway, we are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a mandatory requirement for any business taking card payments.
 
Who else might use your information
In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers.
We will only provide these companies with the information, in which they need to carry out their assigned tasks. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.
Our third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which, these providers will handle your personal information.
Financing

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

 
How we use cookies

As is common practice with almost all professional websites, this site uses cookies. Cookies are tiny files that are downloaded to your computer, to improve your experience.
This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

Our website will notify you of when you are receiving a cookie, and you will be asked whether you want to accept or decline it.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 
Links to other websites
Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and review the privacy statement applicable to the website in question.
 
How to contact us
You can also contact us to request access, correct, amend or delete any personal information.
You are entitled to request for a copy of all information we hold about you (please allow up to 28 days for this information, following receipt of our Subject Access Request Form). Email Sarah@enlivenskincare.co.uk to request our Subject Access Request Form. There is no request for the first request. Subsequent requests are chargeable at £10 each.
If you believe that any information we are holding on you is incorrect or incomplete, please email us, as soon as possible. We will promptly correct any information found to be incorrect.